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Shore Resolutions
provides both On-Site Training and Classroom Training
Sessions
 Our team of highly skilled certified consultants are always ready to advise on the best methods for achieving results with your Customer Relationship Management Solutions. Continuous interaction between our teachers and your employees, using practical skill building exercises, ensure the topics we cover are relevant to your training needs and consistent with the way your
organization will use your CRM System.
There are two training paths that Shore Resolutions recommends in ensuring you are utilizing the technology to the fullest potential. If Shore Resolutions is your original partner from the beginning, our
consultants train your staff while we are implementing the solutions, upon completion of each stage of the
implementation, and at various future dates as determined by both the client and Shore Resolutions. If you are already a CRM customer and need a refresher course, or have a new employee, Shore Resolutions has several classroom training sessions. Below is an example of two of our SageCRM Classroom Training Sessions.
INTRODUCTION TRAINING - 1 Day Course
Provides a solid foundation in the principles of using Sage CRM and focusing on the core features and functionality for end users. The course is designed for new Sage CRM users.
Highlights:
• Introduction to Sage CRM
• Navigating Sage CRM
• Searching
• Companies
• People
• Opportunities
• Marketing
• Calendar & Activities
• Communication and Outlook Integration
• Team CRM
• Sage CRM Reports
SYSTEMS ADMINISTRATOR TRAINING - 2 Day Course
Providing Sage CRM Administrators with the key skills and knowledge they need to effectively manage, maintain and
customize their CRM database. This course is meant for people with a solid
understanding of how to use the system.
Highlights:
• Administrator Overview
• Administrator Workspace
• General CRM Administration
• Managing CRM Teams
• Database security
• Reports
• Document Library
• Screen Customization
• Database Customization
• Database Maintenance
• Database Backups
Shore Resolutions is a leading provider of Technology Solutions for many
industries throughout New Jersey, New York, and
Pennsylvania. Our strategic partnerships with leading software publishers combines with our own team of software developers, allows us to provide solutions customized for your specific needs.
Shore Resolutions also provides a variety of computer
training programs that ensure our clients utilize their
solutions to the fullest extent. Always remember
to go with a name you can trust, always ask for
references, and always make sure you are able to see a
demonstration.
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