Shore Resolutions - CRM - Business Intelligence - Web Site Design - Custom Software - NJ - NY - PA
Customer Care Automation

CRM Customer Support Automation allows you to make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail, and documents sent and received, you'll have complete and accurate data at your fingertips. CRM customer support automation enables you to quickly resolve issues and easily capitalize on cross-sell or up-sell opportunities.

Powerful Customer Support
Shore Resolutions Arrow Contact Management
Deliver superior customer service with real-time access to relevant customer data.

Shore Resolutions Arrow Knowledge Base
Store support incidents and case solutions in a central Knowledge Base.
Shore Resolutions Arrow Call Center Support
Access a central repository for all customer data, resolving issues quickly.

Shore Resolutions Arrow Service Agreement Management
Easily track and meet your service level agreements.
Shore Resolutions Arrow Tracking
Track your customers' needs and maintain a complete history of customer-related interaction.
Shore Resolutions Arrow Reporting
Create point-and-click reports and graphs for on-the-spot analysis and decision-making.

 




Take advatage of a free consultation

For a free consultation on how Shore Resolutions can help your business or practice,
please see our Request Information  page.

You can also contact us at: consultations@shoreresolutions.com

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Shore Resolutions is a leading provider of Search Engine Optimization (SEO), Customer Relationship Management (CRM) Software, Business Intelligence (BI), Web Site Design,
Custom Software, Database Integration, and Computer Training in NJ, NY, and PA. Shore Resolutions is a Certified Microsoft Partner and Certified Partner of Sage Software
authorized to sell, implement, customize, and train on the CRM suite of CRM Applications.