Shore Resolutions - CRM - Business Intelligence - Web Site Design - Custom Software - NJ - NY - PA
Mobile Solutions

Shore Resolutions's CRM Solutions incorporate the following productivity tools.

Automated Process Workflow
With CRM's workflow capabilities, businesses can automate pre-determined business processes across all channels, departments, and employees. To help assess and design workflow, CRM provides graphical views of the process and its development patterns. In combination with e-mail integration, workflow ensures that actions requiring attention or escalation are automatically routed to the correct employees. CRM creates a confidence among employees that issues are not going to fall through the cracks and frees their time to perform more important tasks.


Computer Telephony Integration
Shore Resolutions combines a fully-integrated CRM solution with interactive inbound and outbound telephony automation. Contact centers are provided access to the same single point of communication the rest of the enterprise shares. A customer’s complete CRM history including fax, personal visits, phone, and e-mail is viewed through automated screen pop functionality and gives the support employees an enterprise view of the customer experience. Full on-screen auto-dial and phone functionality allows your support staff to perform necessary tasks through the system interface rather than the phone system. CRM provides full integration to all standard third-party telephony software leveraging existing automation such as call escalation, routing, call queuing, and reporting functionality. A central repository for all customer data, CRM provides easy-to-use, real-time access to information your support staff needs to resolve customer issues quickly and efficiently, reducing call times and increasing the efficiency of your contact center.


Customizations
Shore Resolutions provides customization tools that allow businesses to rapidly modify all aspects of the system. Our CRM’s open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to-use, on-screen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly. CRM customization functionality allows quick-and-easy user-specific modifications to interfaces and data and ensures CRM can be easily adapted to your business requirements.


Global Deployment
Shore Resolutions provides multicurrency, multi-lingual support from a single code base—U.S. English, U.K. English, French, German, Spanish, Dutch, and Japanese—making this solution the logical choice for businesses around the world. CRM's single-server installation and Web browser access allow employees, partners, and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.


Web Self-Service
CRM Web Self-Service allows customers to access or request services and support over the Web. Customers can receive information based on their preferences, requests, and histories, providing them a single point of contact for information about your products and company through designed customer and partner portals. Allow your channel partners access to shared workflow, lead-tracking, inquiries, invoicing, and customer information. CRM allows your customers 24/7 access to information they want.



 

 




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For a free consultation on how Shore Resolutions can help your business or practice,
please see our Request Information  page.

You can also contact us at: consultations@shoreresolutions.com

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Shore Resolutions is a leading provider of Search Engine Optimization (SEO), Customer Relationship Management (CRM) Software, Business Intelligence (BI), Web Site Design,
Custom Software, Database Integration, and Computer Training in NJ, NY, and PA. Shore Resolutions is a Certified Microsoft Partner and Certified Partner of Sage Software
authorized to sell, implement, customize, and train on the CRM suite of CRM Applications.